North Charleston initiates Citibot text, chatbot service

North Charleston is the first city in the country to launch Citibot, an interactive texting system to communicate with the local government.

Citibot LLC is a Charleston-based tech startup.   Contributed image

North Charleston is the first city in the country to launch Citibot, an interactive texting system to communicate with the local government.

North Charleston residents can, for instance, text search terms to the number 843-806-0204 for information such as how to obtain a business license or find out the holiday trash pickup schedule. Residents can also report issues such as potholes via a chatbot that responds immediately.

“Every citizen is important to us, and we want to meet their needs,” North Charleston Mayor Keith Summey said. “Citibot utilizes text messaging, something almost everyone now is using. It’s easy, conversational, and more efficiently notifies the city, allowing us to get the job done quicker. I encourage everyone to save and use the text number, 843-806-0204. Reporting issues and finding city information just became a lot simpler.”

Citibot LLC is a Charleston-based tech startup that has been in business since last year.

“In this digital age that we find ourselves in today, people are looking for ways to make connections online with friends, family and businesses. Now they can also easily connect with the city where they live,” company founder and CEO Bratton Riley said. “By opening up these new lines of communication, Citibot also helps cities efficiently allocate resources saving them time and money. We are so proud to have North Charleston as our first customer.”

To learn about  North Charleston's use of Citibot, visit http://www.northcharleston.org/Citibot.

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