CBRE, the world's largest commercial real estate services firm, recently released a report detailing improvements that retailers use to handle e-commerce merchandise returns.
Reverse logistics presents arguably the most complex set of challenges and opportunities faced by retailers amid the growth of e-commerce,” said David Egan, CBRE Head of Industrial & Logistics Research for the Americas, in a statement. “Those that improve their handling of online returns, be it through adding reverse-logistics facilities or outsourcing the process, are closer to creating the seamless process required to win in the e-commerce marketplace.”
CBRE calculates that the value of returned goods bought online this holiday season could range from $14 billion to $29 billion. Brian Reed, CBRE research manager for South Carolina, noted that companies soon will be shifting their focus toward the “last mile” of delivery.
“This will result in more infill industrial development,” Reed said. "Due to rates of growth in Charleston, the impacts of reverse logistics to the local industrial market are likely to be more pronounced in the future.”