Duke Energy is prepared to help its customers through power outages due to Hurricane Matthew.
They sent crews to areas expected to be affected yesterday in order to be ready when needed.
"We have seen the devastation this storm has caused in the Caribbean and Florida so we have a pretty good idea what we're up against," Bobby Simpson, Duke Energy's storm director, said. "With the rain and sustained winds coming with this storm, we know there will be significant power outages, particularly in the coastal and sandhills communities."
For the safety of the 4,660 employees working the storm, storm crews will not start work on affected areas until the storm has left the area. Approximately 400 volunteers are also on hand to answer calls when customers report outages and emergencies. This includes Piedmont customer representatives now that the acquisition of Piedmont Natural Gas was successful.
Since 2004, Duke Energy has invested over $2.7 billion for upgrades to their systems and smart grid technologies to better serve their customers. Despite these upgrades, Duke Energy reminds customers to be smart about their safety and avoid any power lines which have fallen and to stay in your car in the event a power line falls on the car.