The South Carolina Ports Authority (SCPA) recently released a statement providing an update about the recent Advanced Gate System (AGS) Implementation at the Wando Welch Terminal.
On June 22, the SCPA took care of 3,901 gate transactions between 6 a.m. and 9 p.m. Even though the transaction amount is typical for the terminal, it took three hours longer than usual.
To resolve a specific concern of the SCPA, the software supplier added a program to improve the situation.
The terminal had expected to continue handling transactions at a similar pace until 1 p.m. the next day. After 1 p.m., the new system, which was adjusted the night before, was reset to fix a technology problem.
The outage was estimated to last a little over an hour. During the outage, the terminal was expected to have about 400 trucks arrive at the port, which is too much for the current queuing space.
To resolve this problem, the SCPA partnered with the Mount Pleasant Police Department. The police metered traffic into the terminal until the system was running again.
The terminal stayed open until 9 p.m. on June 23 to resolve any delays in the system.