For its commitment to serving patients of all races and ethnicities fairly, Select Health of South Carolina and its First Choice Medicaid health plan recently earned the National Committee for Quality Assurance's (NCQA) Multicultural Health Care Distinction.
“As a pioneer in multicultural health care, we’re extremely proud to earn this coveted distinction because it acknowledges our commitment to provide First Choice members with culturally and linguistically appropriate services,” Rebecca Engelman, market president at Select Health, said. “Our associates strive to remove cultural barriers, knowing that members are best served when we tailor our services to their personal preferences and needs.”
As part of its efforts to serve patients and get past language barriers First Choice — the sole health plan in the Palmetto State to receive Multicultural Health Care Distinction — offers a Culturally and Linguistically Appropriate Services (CLAS) program, which helps ensure culturally competent health care is available to its members.
Select Health was first formally honored as a Multicultural Health Care Distinction provider in 2011. The designation was renewed in 2013, and now again in 2015.
“Cultural competency is crucial to providing high quality health care,” Margaret E. O’Kane, NCQA president, said. “Organizations achieving Multicultural Health Care Distinction are leaders in closing the ethnic and racial disparities gap, and NCQA commends them for their dedication.”