The outcome of any 911 call lies partly in the hands of unseen emergency dispatchers and call-takers, who were honored during Charleston County’s National Telecommunicator Week within its month-long public awareness campaign.
The county held a ceremony April 5 at North Charleston City Hall to acknowledge communications personnel. During the entire month, it will dispatch community educators to various sites on five different dates.
Charleston County educational representatives will make special appearances at eight different community venues including schools, museums and events during the entire month of April. April 22 will feature two sites: Joint Base Charleston’s Pain Run and Charleston Riverdogs; and on April 28, residents can choose from the last two presentations: Mt. Zion Elementary and E.L. Frierson Elementary School of Technology (Week of the Young Child).
Since Voice over Internet Protocol (VoIP) ranks among the newest communication modalities, the county plans to encourage public awareness about using the portable service. Because VoIP can be used from any location, tracking down the source of 911 calls can be more challenging.
The government stressed in a recent public statement that callers using VoIP should remember that in the instance of an emergency call, they may need to provide location details to first responders and keep personnel updated if their position changes. In addition, callers should know that service may fail during a power outage or Internet failure.
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